Refund policy
REFUND AND RETURN POLICY
RETURN WINDOW
Eligible items may be returned within 14 days of confirmed delivery. To qualify for a return, the item must be unused, unworn, unopened, and in its original condition and packaging. Proof of purchase is required.
Please contact Magnolia Grove Gifts before returning anything. Items returned without prior authorization may not be accepted.
NONRETURNABLE ITEMS
For health, hygiene, safety, and quality-control reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:
• Bath and body products
• Lotions and body mists
• Soaps, bath bombs, and shower steamers
• Herbal teas and other consumable products
• Candles, wax melts, incense, and fragrance products that have been burned, warmed, opened, or used
• Earrings and other personal-wear items where hygiene restrictions apply
• Clearance, discounted, and final-sale merchandise
• Gift cards
• Custom, personalized, made-to-order, or special-order products
HANDMADE PRODUCTS
Many Magnolia Grove Gifts products are handmade or prepared in small batches. Natural variations in color, texture, fragrance, shape, finish, weight, botanical placement, crystal appearance, or packaging may occur.
These variations are part of the handmade nature of our products and are not considered defects.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Include your order number and clear photographs of the item, exterior shipping package, interior packaging, and shipping label. Please keep the item and all packaging while we review the claim.
If the claim is approved, Magnolia Grove Gifts may provide a replacement, store credit, or refund, depending on the circumstances and available inventory.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return results from an error by Magnolia Grove Gifts or an approved claim involving a damaged or defective product.
Original shipping charges are nonrefundable. Return shipping charges are also nonrefundable. We recommend using a trackable shipping service because Magnolia Grove Gifts cannot be responsible for unauthorized returns or packages lost during return transit.
REFUNDS
After an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Financial institutions may require additional time to process and post the refund.
Any item returned used, opened, altered, damaged after delivery, missing components, or without its original packaging may be denied a refund or may qualify only for a partial refund.
EXCHANGES
The quickest way to obtain a different eligible item is to return the original item through the approved return process and place a new order after the return is accepted.
CANCELLATIONS AND ORDER CHANGES
Contact Magnolia Grove Gifts as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation or modification after an order has entered processing.
Custom, personalized, made-to-order, or already-prepared products cannot be canceled once production or preparation has begun.
Orders that have already shipped cannot be canceled and must follow the applicable return process.
PACKAGES MARKED DELIVERED
Magnolia Grove Gifts is not responsible for theft, loss, or misplacement after a shipping carrier confirms delivery. If tracking shows that your order was delivered but you cannot locate it, contact the carrier and check with household members, neighbors, mailrooms, parcel lockers, and other possible delivery locations.
CONTACT
To request a return or report an order problem, contact Magnolia Grove Gifts through our website. Include your name, order number, reason for contacting us, and any required photographs.