Shipping policy
SHIPPING POLICY
PROCESSING TIME
All orders are prepared within 7–10 business days before shipment. Business days do not include weekends or holidays.
Many Magnolia Grove Gifts products are handmade, poured, blended, packaged, or prepared in small batches. Our processing window allows us to complete each order carefully and maintain the quality our customers expect.
Processing time is separate from the shipping time provided by the carrier. Estimated delivery dates shown during checkout begin after the order has been processed and transferred to the carrier.
SHIPPING AND TRACKING
Once your order ships, tracking information will be sent to the email address or telephone number provided during checkout. Please allow time for the carrier’s tracking system to update.
Carrier delivery estimates are not guaranteed. Weather, holidays, service disruptions, natural disasters, and other circumstances beyond our control may delay delivery.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.
If you notice an address error, contact us as soon as possible. We will attempt to correct the address if the order has not entered processing or shipped, but we cannot guarantee that changes can be made.
Magnolia Grove Gifts is not responsible for packages delayed, returned, misdelivered, or lost because an incorrect or incomplete address was submitted. Additional shipping charges may apply if an order must be shipped again.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
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Confirm that the shipping address on your order is correct.
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Check around your property, mailbox, parcel locker, and other possible delivery locations.
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Ask household members and nearby neighbors whether they accepted the package.
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Contact the shipping carrier for delivery details.
Magnolia Grove Gifts is not responsible for theft, loss, or misplacement after a carrier confirms delivery. We will gladly provide available order and tracking information to assist you with a carrier claim.
LOST OR DELAYED PACKAGES
If a package appears lost or stops moving in transit, please contact the shipping carrier first and then contact Magnolia Grove Gifts. We will assist with available documentation and determine whether a carrier investigation or claim can be opened.
Replacement or refund eligibility for a lost shipment depends on the carrier’s findings and the circumstances of the order.
WEATHER-SENSITIVE PRODUCTS
Some products, including candles, wax melts, body products, and other temperature-sensitive items, may soften, melt, freeze, or change consistency while in transit.
Please monitor tracking and retrieve packages promptly after delivery. Do not leave temperature-sensitive products in a mailbox, vehicle, porch, or other location exposed to excessive heat or cold.
Changes caused by prolonged temperature exposure after delivery are not considered manufacturing defects. If your order arrives damaged, photograph the package and products immediately and contact us within 48 hours.
DAMAGED OR INCORRECT ORDERS
If an item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery. Include your order number and clear photographs of:
• The damaged or incorrect item
• The exterior shipping package
• The interior packaging
• The shipping label
Please retain the product and all packaging until we finish reviewing the claim. Depending on the circumstances and available inventory, we may offer a replacement, store credit, or refund.
CONTACT
For shipping assistance, contact Magnolia Grove Gifts through our website and include your name and order number.